A 99.9% Server Uptime
We have built our web hosting system using reliable hardware components and heavily tweaked software. Our sysadmins have installed a tweaked version of SELinux on our servers in order to guarantee maximum protection and reliability. We’ve set up several DoS prevention tools in addition to very powerful firewall software to make sure our network is impenetrable and safe.
Our Linux web hosting packages feature a 99.9% server uptime guarantee. And no matter which datacenter you select, our guarantee remains unchanged.
A 99.9% Network Uptime
Along with our cloud hosting system, we have also set up our very own internal network in all our datacenters. Everything is based on first–rate hardware parts made by Juniper. Plus, on each and every router, we’ve placed a firewall with a complex algorithm to be able to sieve all dubious requests.
This way, in all our datacenter facilities – in our data center in USA, in our data center in United Kingdom, in our data center in Finland, in our data center in East Europe as well as in our data center in Australia, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid for all hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re not pleased with our web hosting services, or if you think that they are inadequate, or if you decide that you must have a Linux VPS instead of a cloud hosting plan – you will get a refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have total control over your domains even if you cancel your web hosting account with us.
24/7 Technical Support
We have meticulously selected each member of our 24x7 support staff to make sure that we can offer the best support you can get. Each of our technicians has several years of experience dealing with hosting accounts behind his back, so they know very well what they are doing. Besides, they’re available to you 24/7 – you can reach them whenever you want and they’ll respond ASAP.
Their average support ticket response time is just 20 minutes, while with other hosting vendors you need to wait around for days. Moreover, we offer a 1–hour response time guarantee. No matter what happens, your queries will be answered in less than 1 hour.