Assistance Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Reply Warranty

  • Our technical help staff is working 24x7x365 to handle all of your help requests. Every ticket you submit to us shall be resolved within maximum sixty minutes. If your situation demands help from an admin, we are going to send the ticket to the person on shift and will inform you that the case is under control.

  • Top quality support service
  • Expert Technical Assist Service

  • Our tech assistance Dept will be on shift for you 24x7 to to reply to all service demand tickets that you send. We offer customer support for all programs that are installed in advance on your web server. These include our custom produced Web Hosting Control Panel, the preferred Operating System along with the server administration panel (with respect to the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • A thorough and consistently updated knowledge base is included in our in–house built Web Hosting Control Panel. It includes quick tips about how to carry out all the standard site managing jobs. The Help section includes thorough how–to tutorials and step–by–step video courses. You can reach the Help zone by pressing the Help or Video buttons in the top right side of each Control Panel section.